SHIPPING INFORMATION

FREE NZ SHIPPING ON ALL ORDERS* No minimum spend! – (*excludes Trek Bikes, Sinch Bikes, 100% Eyewear)
There is no rural surcharge.

GIFT SENDING:  Please note some items may have price stickers. If you are sending your parcel direct to recipient as a gift please make a note for us to remove prices. 

Please click here for RETURN AND EXCHANGE POLICY

PLEASE READ: Recently Couriers have updated their zones on delivery time frames for residential addresses.  Even though your address may be central within your town, it may be classed as residential zone – this means overnight delivery (South Island 2-day) is not guaranteed.  Please allow an extra 1-2 days for residential zones.  You can use a CBD business address for priority delivery

SHIPPING TIMES :
NEW ZEALAND:
All items are sent via tracked signature-only courier, you should receive an automated tracking email once your parcel has been dispatched. Please check in with your tracking information regularly to monitor your parcels progress, please contact us if you think there may be any problems occurring with delivery.
Orders are dispatched same day if received before 11am – on an overnight service to North Island CBD areas and 2-day service to South Island urban areas (small items are put in a overnight satchel).  Please allow an extra day for residential areas and an extra 2-3 days for rural and some outer-lying residential addresses.  BYK bikes need to be assembled before dispatch so will usually be dispatched the next day instead.
If you would like your parcel arrives to you as fast as possible we suggest using a CBD business address as these addresses are first priority for courier runs.

Please allow extra time for delivery over the Xmas/Easter/Labour weekend/Black Friday/School Holidays periods

Rural Delivery – we do not have a rural surcharge, however you may find your parcel takes a few more days to reach you depending on your local rural agent.  If your delivery says delivered and you have not yet received it, this usually means it has been “delivered” to your agent who will then deliver to you.

If you would like to check if your address is classed as rural or residential please type your address into the below address checker:
POST HASTE ADDRESS CHECKER

All our deliveries are signature-on-delivery – please write in the comments if you would like your parcel left at your door (at your risk).

Please note: items such as CO2, lubricants and cleaning aerosols may have shipping delays due to their class as a dangerous good. We may not be able to deliver dangerous goods to certain rural addresses. We will email you if we think your order will be effected.

We cannot ship any items to New Zealand PO Boxes, please supply a physical delivery address

AUSTRALIA:
We offer $25 untracked parcel and $49 international courier options, Post Box is ok.  Most items should be delivered within 6-10 days (excluding customs delays). You may experience customs delays or be charged taxes when the goods enter the country. We are unable to ship to Australia C02, lubricants, aerosols and some products containing certain types of batteries, we will contact you if we think your purchase may be affected by these restrictions.
Untracked Shipping is sent at buyers risk, we will do or best to help you locate lost parcels but are not responsible for your loss. Some smaller satchel parcels may be automatically upgraded to tracked if cost allows, and at the descretion of Cycle Nation.
COVID 19 SHIPPING DELAYS:  Due to limited flights leaving NZ, you may notice in your tracking that your parcel sits for an extended period of time in Auckland, this is normal and NZ Post cannot quicken this timeframe due to limited flights.  Please contact us if you see a delay in other areas of your tracking. 

FIJI, COOK ISLANDS:
We ship all small items including Cruzee bikes (larger bikes and Trek Bikes excluded) to mainland Fiji and Cook Islands.  Please select your country from the drop down menu to bring up shipping options. Please note there may be limited tracking in your country even if Courier is selected.
Untracked Shipping is sent at buyers risk, we will do or best to help you locate lost parcels but are not responsible for your loss. Some smaller satchel parcels may be automatically upgraded to tracked if cost allows, and at the descretion of Cycle Nation.
COVID 19 SHIPPING DELAYS:  Due to limited flights leaving NZ, you may notice in your tracking that your parcel sits for an extended period of time in Auckland.  

REST OF THE WORLD:
We can usually ship to most other countries, please contact us for a shipping quote

PARTS AND ACCESSORIES – Some items may have slight colour and logo variances than those advertised. We source our images from our suppliers and do our best to advise of any differences, we are happy to exchange your item if the colour is not what you expected.

BIKE SHIPPING – we DO NOT sell bikes un-assembled straight from the suppliers box! Our bike shipping can sometimes take a bit longer as our mechanics will build the bike, test it and partially disassemble the bike before shipping it to you. Bikes come 95% assembled, with just handle bars and pedals, and sometimes the wheels to reattach (please note some bikes do not include pedals with purchase). We will not sell bikes un-built to quicken shipping times. All gears and brakes will be assembled and tested before we send it to you. We include an instruction manual to help you re-assemble your bike, please email or call us if you need any assistance.

Please note some bikes and scooters may not be shipped in their original box.

SHIPPING EXCLUSIONS:

TREK BIKES can be paid for online but must be collected from our store in Hawkes Bay. This is a Trek international policy standard we strictly adhere to. If you get a new Trek bike shipped to you from a NZ store, they are breaking Treks International Warranty Policy which voids your warranty. We will not break these rules to get you your bike quicker – please come in store to collect your new bike and be rewarded with a friendly smile, personalised service and help loading your new bike onto/in your car. We even have loan car racks and helmets to get you and your new bike home safely.
We can hand-deliver most Trek bikes within the Hawkes Bay region, please call to discuss.

100% EYEWEAR can be paid for online but must be collected from our store. This is an international policy of 100% Eyewear.  If you can buy 100% Eyewear from an online store you may not be covered by warranty and/or the product may not be genuine.

SHIMANO PRODUCTS will not be sent overseas due to geo-blocking restrictions.  Any items purchased will not be sent overseas and you will be refunded in full.

RETURNS POLICY – Please click here for our full Returns and Exchanges Policy