We offer FREE delivery on all New Zealand purchases*. There is no minimum spend or rural surcharge.
All items are sent via tracked courier, you should receive an automated tracking email once your parcel has been dispatched.
*Exclusions of Free Shipping:
TREK BIKES: All Trek bikes need to be collected from our store. It is an international Trek policy that all Trek bikes are to be collected from an authorized Trek retailer.
100% EYEWEAR: All 100% eyewear purchases are strictly collect only, this is an internatioanl policy of 100% eyewear.
SMARTMOTION E-BIKES: All Smartmotion e-bikes need to be collected from our store. This is a policy of the supplier of Smartmotion bikes in NZ to ensure your e-bike is assembled correctly.
Most items are dispatched same day if received before 1pm – on an overnight service to North Island CBD areas and 2-day service to South Island urban areas. Please allow an extra day for residential areas and an extra 2-3 days for rural and some outer-lying residential addresses.
Sometimes your item may need to be dispatched from our supplier first, however you usually only adds an extra day onto your delivery.
If you would like to guarantee your parcel arrives to you as fast as possible we suggest using a CBD business address as these addresses are first priority for courier runs.
Please allow extra time for delivery over the Xmas/Easter/Labour weekend/Black Friday holidays
If you would like to check if your address is classed as rural or residential please type your address into the below address checker:
POST HASTE ADDRESS CHECKER
Australian Orders: we offer both $25 untracked parcel and $48 international courier options, most items should be delivered within 6-10 days (excluding customs delays).
PLEASE READ OUR SHIPPING INFORMATION AND EXCHANGE/WARRANTY INFORMATION HERE