COVID-19 IMPORTANT UPDATES

LEVEL 2:
NOW OPERATING AS USUAL – PLEASE WEAR A MASK AND SCAN IN WHEN ARRIVING


LEVEL 2 WORKSHOP BOOKINGS: you can still book online but we are also accepting walk-in’s as usual. Workshop wait time is fluctuationg due to some suppliers in Auckland not operating at capacity. Please allow for 24-48 hours turnaround, we will contact you if parts are delayed. Booking online is preferred as it allows us to estimate a timeframe before you bring your bike in.

LEVEL 2 WEBSITE SALES: we are operating as usual and shipping daily. To guarantee same day dispatch please order before 11am as we are still missing a few later afternoon courier collections. Please check our shipping information here for delivery timeframes

WORKSHOP BOOKINGS LEVEL 3: Please fill out the WORKSHOP BOOKING FORM located under the SERVICE tab. This form is mandatory for any services carried out in Level 3. You will be sent instructions on the process of dropping off your bike. Due to distancing requirements we are currently only accepting bike drop offs in the mornings between 9-11am. Please follow the instructions in the email.

CLICK AND COLLECT LEVEL 3: Please place your order online and choose Click and Collect. After your order is packed you will receive a “completed” email, please wait for a text or call to arrange a time to collect as we are staggering collections to prevent people congregating on the street.

WEBSITE ORDERS LEVEL 3: All items are now able to be shipped, including BYK bikes. Please allow an extra day for dispatch due to less courier collection cycles. Please make sure your email is written correctly or you will not recieve a tracking email. Please allow a few extra days than usual for delivery due to increased demand on the naional courier network.

EFTPOS/CREDITCARD FACILITIES ARE AVAILABLE IN LEVEL 3, PLEASE USE PAYWAVE IF POSSIBLE

WEBSITE ORDERS LEVEL 4 – We currently have 1 x staff member safely packing orders and dispatching contactless to couriers from home. We are following Govt safety guidelines. Please allow an extra day for dispatch and delivery timeframe is dependant on your local courier. Fortunately this is familiar territory and we hope for minimal disruption going foward.
Click and Collect – is not possible until Level 3, we are currently arranging alternative delivery options for bikes that are currently locked in our workshop
Thank you for your patience and understanding

Please check in regularly for updates.